AstroMus Studio Privacy Policy

1. Scope

This Privacy Policy explains how AstroMus Studio Inc. handles personal information when you:

• visit astromusstudio.com and its related corporate pages;
• contact AstroMus Studio through an email address published on the website;
• make a general, business, partnership, press, licensing, or other company inquiry; or
• otherwise communicate with AstroMus Studio in a context not governed by a separate privacy policy.

In this Privacy Policy, astromusstudio.com and its related corporate pages are referred to as the “Website.”

AstroMus Studio may provide separate privacy policies for particular games, applications, products, or activities. Where a product-specific privacy policy applies, that policy governs information processed in connection with that product. This Privacy Policy continues to apply to use of the corporate Website and general company communications.

For example, information handled through the Fizet application and Fizet-specific support is governed by the separate Fizet Privacy Policy.

This Privacy Policy does not apply to information independently collected and controlled by third-party websites, platforms, applications, or services.

2. Who we are

AstroMus Studio Inc. is an independent creative studio based in Alberta, Canada.

In this Privacy Policy, “AstroMus Studio,” “we,” “us,” and “our” refer to AstroMus Studio Inc.

AstroMus Studio Inc. is responsible for personal information under its control and has designated a Privacy Officer to receive privacy questions, requests, and complaints.

3. Personal information we handle

The information we handle depends on how you interact with us.

3.1 Information you provide directly

If you email us or otherwise communicate with us, we may receive:

• your email address;
• your name or the name associated with your email account;
• your company, organization, professional role, or other business contact information, if you provide it;
• the contents of your message;
• attachments you choose to send;
• ordinary email metadata; and
• any other information you voluntarily include in your communication.

We use this information only for reasonable purposes connected with your communication, as described below.

Please do not send passwords, complete payment-card information, government identification, medical information, or other sensitive personal information unless we specifically request information that is necessary and appropriate for the matter being handled.

3.2 Technical information associated with Website visits

When you visit the Website, providers that host, deliver, maintain, or secure the Website may automatically process limited technical information.

This information may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• language or general device settings;
• requested page or resource;
• referring page;
• date and time of a request;
• response status;
• network and security events; and
• information used to detect malicious, abusive, or automated traffic.

This technical processing is used to deliver, maintain, troubleshoot, and protect the Website.

3.3 Website features not currently used

At the date shown above, the Website does not intentionally provide or operate:

• user accounts;
• a contact-submission form;
• newsletter registration;
• online checkout;
• a user database;
• behavioural advertising;
• cross-site tracking; or
• general audience-measurement analytics.

Contact links on the Website open your email application. We receive information only if you choose to send the email.

If these practices change, this Privacy Policy will be updated before or when the relevant feature is introduced, as required by applicable law.

4. How we use personal information

We may use personal information under our control to:

• deliver, operate, maintain, and secure the Website;
• respond to general, business, support, press, licensing, partnership, or other inquiries;
• communicate about a request, proposal, or existing business relationship;
• investigate and resolve technical or security issues;
• prevent, detect, and respond to fraud, abuse, malicious activity, or security incidents;
• maintain records reasonably necessary for business administration, disputes, or legal compliance;
• establish, exercise, or defend legal rights;
• comply with applicable laws, court orders, regulatory obligations, or lawful government requests; and
• carry out another purpose that is explained to you and permitted by applicable law.

We do not use general inquiries to send promotional email unless you separately request or consent to such communications where consent is required.

5. Consent and lawful processing

Where consent is required, we seek consent that is appropriate to the nature and sensitivity of the information and the purpose for which it is handled.

When you voluntarily send us an email or other communication, you consent to our reasonable use of the information you provide for purposes apparent from your request, subject to applicable law.

You may withdraw consent to optional processing by contacting the Privacy Officer. Withdrawal is subject to legal or contractual restrictions and reasonable notice. It does not affect processing that was lawful before consent was withdrawn.

Where applicable law permits processing without consent, we may process information as reasonably necessary to operate and secure the Website, respond to a request, comply with law, or protect legal rights.

6. When personal information may be disclosed

We do not disclose personal information except as reasonably necessary for the purposes described in this Privacy Policy or as permitted or required by law.

6.1 Service providers

We may use service providers that perform limited functions on our behalf, including:

• email hosting and delivery;
• website hosting and content delivery;
• domain and network infrastructure;
• website security and abuse prevention;
• data storage and backup associated with those services; and
• professional, accounting, or legal services where necessary.

Service providers may process information only as necessary to provide their services, meet applicable obligations, protect their systems, or perform another authorized and lawful purpose.

6.2 Professional advisers

Information may be disclosed to lawyers, accountants, insurers, auditors, or other professional advisers where reasonably necessary and subject to appropriate professional or confidentiality obligations.

6.3 Legal, safety, and security purposes

We may disclose information where we reasonably believe disclosure is necessary to:

• comply with applicable law or legal process;
• respond to a lawful request from a court, regulator, law-enforcement agency, or other authority;
• investigate suspected fraud, unlawful activity, misuse, or security incidents;
• protect the rights, property, safety, or security of AstroMus Studio, our users, or others; or
• establish, exercise, or defend legal claims.

6.4 Business transactions

If AstroMus Studio Inc. is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar transaction, relevant information may be disclosed to professional advisers, prospective parties, or a successor organization where permitted by law and subject to appropriate privacy and confidentiality protections.

6.5 At your direction

We may disclose information when you request or authorize the disclosure or when valid consent has otherwise been provided.

7. No sale, behavioural advertising, or cross-site tracking

AstroMus Studio Inc. does not:

• sell personal information;
• rent personal information;
• disclose personal information to advertising networks;
• use Website information for targeted or behavioural advertising;
• share personal information for cross-context behavioural advertising; or
• intentionally track visitors across unrelated websites or applications.

8. Cookies and similar technologies

AstroMus Studio Inc. does not intentionally place non-essential cookies or similar technologies on the Website for advertising or general audience analytics.

Website hosting, delivery, or security providers may use limited cookies, local storage, network signals, or similar technologies where technically necessary to deliver, secure, or protect the Website.

If AstroMus Studio later introduces non-essential analytics, advertising, personalization, or similar technologies, this Privacy Policy and any required consent mechanism will be updated before or when those technologies are used.

9. Processing outside Canada

AstroMus Studio Inc. is based in Alberta, Canada.

Some service providers may process personal information in Canada or in other countries in which they or their subprocessors operate.

Information processed outside your province, territory, state, or country may be subject to the laws of the jurisdiction in which it is processed and may be lawfully accessible to courts, law-enforcement agencies, national-security authorities, or other governmental bodies in that jurisdiction.

You may contact the Privacy Officer to request current written information concerning:

• the countries in which relevant service providers may process personal information; and
• the purposes for which those providers are authorized to process it.

Where applicable law imposes additional international-transfer requirements, AstroMus Studio relies on an applicable adequacy decision, contractual safeguard, legally recognized transfer mechanism, or permitted exception.

10. Retention and deletion

We retain personal information only for as long as reasonably necessary for the purpose for which it was handled, including applicable business, accounting, legal, security, dispute-resolution, and record-keeping requirements.

10.1 Communications

General and business communications may be retained for as long as reasonably necessary to:

• respond to and resolve the matter;
• manage related follow-up;
• maintain an appropriate record of a proposal or business relationship;
• address a complaint or dispute;
• comply with legal or accounting obligations; or
• protect our legal rights.

When the information is no longer reasonably required, we delete it, anonymize it, or allow it to be removed in accordance with applicable service-provider settings and law.

10.2 Website technical information

Website hosting and security logs may be retained for periods determined by operational, security, abuse-prevention, and legal needs, subject to the settings and retention practices of the relevant provider.

We do not retain Website technical information for advertising profiling.

10.3 Deletion requests

You may ask us to delete personal information under our control.

We will assess the request under applicable law. We may retain information where retention remains reasonably necessary or legally permitted, including for security, fraud prevention, legal obligations, transaction records, dispute resolution, or legal claims.

Canadian privacy law does not necessarily provide an unconditional right to immediate deletion in every circumstance.

11. Security

AstroMus Studio Inc. uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information under its control.

These safeguards include limiting access to company communications and privacy requests to authorized persons who require the information for a legitimate purpose.

We also seek to minimize the amount of information handled and use established infrastructure providers for functions such as email, Website delivery, and Website security.

No electronic transmission or storage method is completely secure. We therefore cannot guarantee absolute security.

If we become aware of a privacy or security incident, we will investigate and provide notification to affected individuals or regulators where required by applicable law.

12. Your privacy rights

Your rights depend on the law that applies and may be subject to exceptions or limitations.

12.1 Canadian privacy rights

Subject to applicable Canadian privacy law, you may:

• ask whether AstroMus Studio holds personal information about you;
• request access to personal information under our control;
• request correction of inaccurate or incomplete personal information;
• ask how your information has been used or disclosed;
• ask about retention or deletion;
• withdraw consent to optional processing, subject to applicable restrictions;
• challenge our compliance with applicable privacy obligations; and
• submit a privacy complaint.

Requests for access or correction should be made in writing by emailing the Privacy Officer.

We may request information reasonably necessary to verify your identity and locate the relevant records. We will respond within the period required by applicable law.

12.2 EEA and United Kingdom rights

Where the European Economic Area or United Kingdom data-protection laws apply to our processing, we generally rely, depending on the circumstances, on:

• your consent;
• steps requested by you or performance of an agreement;
• our legitimate interests in responding to communications, operating and securing the Website, administering our business, and protecting legal rights, where those interests are not overridden by your rights; or
• compliance with legal obligations.

Where applicable, you may have rights to:

• obtain information about processing;
• access your personal data;
• correct inaccurate or incomplete personal data;
• request erasure;
• restrict certain processing;
• object to processing based on legitimate interests;
• receive eligible data in a portable format;
• withdraw consent where processing is based on consent; and
• complain to a competent data-protection supervisory authority.

These rights do not apply in every circumstance.

Providing personal information through a general inquiry is voluntary. We may be unable to respond to or resolve an inquiry without enough relevant information.

12.3 Automated decision-making

AstroMus Studio Inc. does not use information covered by this Privacy Policy to make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects concerning you.

13. Privacy complaints

We encourage you to contact the Privacy Officer first so that we can investigate and attempt to resolve your concern.

Depending on the law that applies, you may also have the right to contact an appropriate privacy authority, including:

• the Office of the Information and Privacy Commissioner of Alberta;
• the Office of the Privacy Commissioner of Canada;
• a competent supervisory authority in an EEA country; or
• the United Kingdom Information Commissioner’s Office.

Nothing in this Privacy Policy limits a right to contact a regulator where that right is provided by law.

14. Children

The Website is a general corporate and project-information website. It is not designed to request personal information from children.

Children should not send personal information or attachments to AstroMus Studio without the involvement or permission of a parent or guardian where required by applicable law.

If we learn that personal information from a child was provided in a manner not permitted by applicable law, we will take reasonable steps to delete or otherwise handle it as required.

A parent or guardian may contact the Privacy Officer with a concern.

15. Third-party websites and services

The Website may link to third-party websites or services.

Third parties operate under their own terms and privacy policies. AstroMus Studio Inc. does not control and is not responsible for an independent third party’s privacy practices.

We encourage you to review the privacy information provided by a third party before using its services or submitting information to it.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• changes to the Website;
• changes to our information-handling practices;
• the addition or removal of service providers;
• legal or regulatory developments; or
• clarifications to this Policy.

We will post the revised Policy and update the “Last updated” date.

If a change materially affects how personal information is handled, we will provide additional notice or obtain consent where required by applicable law.

17. Contact

Questions, access or correction requests, deletion or retention inquiries, complaints, and requests for information about service providers outside Canada may be directed to:

Privacy Officer AstroMus Studio Inc. Alberta, Canada support@astromusstudio.com

A mailing address for the Privacy Officer is available upon written request.

General company inquiries may be sent to:

hello@astromusstudio.com